I called Marathon concerning my transmission failing. He was very helpful on explaining the proper procedure on getting my car in for repair. He informed me to take my car to a licensed repair facility to have the problem diagnosed. The repair facility would call Marathon with diagnoses to see if it was a covered repair. I did that and it was a covered repair which Marathon paid the dealership and I had to pay nothing out of my pocket except my deductible. It was a very simple process and I am not sure if I did not have help from him that it would have went so smoothly.